We accept returns for a customer’s first order, as long as the return request is submitted to team@tryfleur.com within 30 days of delivery and the following conditions are met:

• Products must be gently used and in their original condition.
• Liquid products must be returned at least half full to qualify for a refund.
• Returns must be received within 14 days of the approval.
• All items from the original order must be returned together. Partial returns are not accepted.

Subscription Renewal Orders

The first shipment serves as the customer's opportunity to evaluate the product. Subscription renewal orders, including second and subsequent shipments, are final sale and are not eligible for return or refund, even when the renewal was delivered within the previous 30 days.

Once your return is approved, we will provide return instructions.

Customers are responsible for the cost of return shipping unless Package Protection was purchased at checkout. Customers who purchased Package Protection will receive a prepaid return shipping label at no additional cost.

Return Process

1. Package your items securely.
2. Use your preferred carrier unless Fleur provides a prepaid return label through Package Protection.
3. Ship to: Fleur, Inc., Attn: Returns, 15002 Iowa Street, Austin, TX 78734.
4. Drop the package off with the carrier.

Return shipping arranged outside of Fleur's provided label will not be reimbursed.

Items damaged during return transit are not eligible for a refund and will not be returned to the customer. We strongly recommend using adequate protective packaging, especially for liquid products and glass containers.

Any items returned without an approved return request may not be eligible for processing and will not be returned to the customer.

To maintain a fair policy for all customers, Fleur monitors return activity.

Examples of behavior that may result in restrictions include:

• Excessive return requests
• Returns that fail to meet eligibility requirements
• Repeated refund requests
• Claims inconsistent with product condition or order history

Where misuse is identified, Fleur reserves the right to:

• Decline a return or refund request
• Limit or refuse future returns
• Cancel active subscriptions
• Restrict future purchases

These decisions are based on the customer's account history, order history, return activity, product condition, and the circumstances of each request.

90-Day Results Guarantee

The 90-day money-back guarantee is available exclusively to eligible active subscription customers.

To qualify:

• Customer must maintain an active subscription
• Product must be used daily as directed
• At least two subscription shipments must be fulfilled
• Three bottles are expected to be used over approximately three months

If a customer is unsatisfied after three months of consistent use, they may request a refund review.

Not Eligible

The guarantee does not apply to:

• One-time purchases
• Promotional orders
• Coupon-discounted orders
• Sale items
• Final sale products
• Retention or loyalty discount offers