We accept returns for a customer’s first order, as long as the return request is submitted to team@tryfleur.com within 30 days of delivery and the following conditions are met:

• Products must be gently used and in their original condition.
• Liquid products must be returned at least half full to qualify for a refund.
• Returns must be received within 14 days of the approval.
• All items from the original order must be returned together. Partial returns are not accepted.

Subscription Renewal Orders

The first shipment serves as the customer's opportunity to evaluate the product. Subscription renewal orders, including second and subsequent shipments, are final sale and are not eligible for return or refund, even when the renewal was delivered within the previous 30 days.

Once your return is approved, we will provide return instructions.

Customers are responsible for the cost of return shipping unless Package Protection was purchased at checkout. Customers who purchased Package Protection will receive a prepaid return shipping label at no additional cost.

Return Process

1. Package your items securely.
2. Use your preferred carrier unless Fleur provides a prepaid return label through Package Protection.
3. Ship to: Fleur, Inc., Attn: Returns, 15002 Iowa Street, Austin, TX 78734.
4. Drop the package off with the carrier.

Return shipping arranged outside of Fleur's provided label will not be reimbursed.

Items damaged during return transit are not eligible for a refund and will not be returned to the customer. We strongly recommend using adequate protective packaging, especially for liquid products and glass containers.

Any items returned without an approved return request may not be eligible for processing and will not be returned to the customer.

To maintain a fair policy for all customers, Fleur monitors return activity, replacement requests, and claim activity, including requests submitted with Package Protection.

Examples of behavior that may result in restrictions include:

• Excessive return or replacement requests
• Returns that fail to meet eligibility requirements
• Claims inconsistent with product condition, tracking information, or order history
• Repeated claims that cannot be verified

Where misuse is identified, Fleur reserves the right to:

• Decline a return, refund, replacement, or claim request
• Limit or refuse future returns or replacement requests
• Cancel active subscriptions
• Restrict future purchases

These decisions are based on the customer's account history, order history, return activity, replacement requests, claim history, product condition, tracking information, and the circumstances of each request.