Refund policy
30-Day Return Window
We accept returns within 30 days of delivery, provided the following conditions are met:
- Products must be gently used and in good condition.
- Liquid products must be returned at least half full to qualify for a refund.
- All items from the original order must be returned together. Partial returns are not accepted.
Damaged, Missing, or Incorrect Orders
If your product arrives damaged, was never delivered, or is not what you ordered, please contact us at team@tryfleur.com within 14 days of the delivery date.
Upon verification, Fleur will send a replacement at no additional cost.
Refunds and store credit are not offered for damaged, missing, or incorrect orders. Replacement only.
Return Shipping
Once your return is approved, we will email you a prepaid return shipping label.
Return Process
- Package your items securely.
- Attach the provided shipping label.
- Drop the package off with the designated carrier.
The cost of the prepaid return label will be deducted from your refund.
Return shipping arranged outside of Fleur's provided label will not be reimbursed.
Items damaged during return transit are not eligible for a refund and will not be returned to the customer. We strongly recommend using adequate protective packaging, especially for liquid products and glass containers.
Refund Processing
Once your return is received, please allow 4–7 business days for inspection and processing.
Approved refunds will be issued to the original payment method, less the cost of the prepaid return shipping label.
You will receive an email confirmation once your refund has been processed.
Return Monitoring & Abuse
To maintain a fair policy for all customers, Fleur monitors return activity.
Examples of behavior that may result in restrictions include:
- Excessive return requests
- Returns that fail to meet eligibility requirements
- Repeated refund requests
- Claims inconsistent with product condition or order history
Where misuse is identified, Fleur reserves the right to:
- Decline a return or refund request
- Limit or refuse future returns
- Cancel active subscriptions
- Restrict future purchases
These decisions are made at Fleur's sole discretion based on the customer's overall account history.
Questions
For assistance, contact team@tryfleur.com.
Archived Return & Refund Policy (Applies to Eligible Prior Orders)
The policy below applies to eligible subscriptions placed while this policy was active, prior to May 24, 2026.
90-Day Results Guarantee
The 90-day money-back guarantee is available exclusively to eligible active subscription customers.
To qualify:
- Customer must maintain an active subscription
- Product must be used daily as directed
- At least two subscription shipments must be fulfilled
- Three bottles are expected to be used over approximately three months
If a customer is unsatisfied after three months of consistent use, they may request a refund review.
Subscription Cancellation Requirement
Subscription orders placed under this policy require a minimum of two fulfilled subscription orders.
If a customer requests cancellation before two subscription orders are fulfilled, Fleur reserves the right to charge the difference between the discounted subscription price and the full retail price of any products received.
Not Eligible
The guarantee does not apply to:
- One-time purchases
- Promotional orders
- Coupon-discounted orders
- Sale items
- Final sale products
- Retention or loyalty discount offers
Refund Processing
Approved claims require:
- Return shipping paid by the customer
- Products returned in good condition
- Processing within 7–14 business days after approval
