Cancellation policy
Fleur subscriptions are designed to provide convenient ongoing product delivery at subscriber pricing. Please review the terms below before enrolling in any subscription plan.
Subscription Terms
All subscription plans automatically renew unless canceled before the next renewal date.
Customers may manage, pause, or cancel their subscription through their customer account dashboard.
Subscription Plans
This policy applies to all subscription plans, including our 1-month, 3-month, and 6-month supply options.
Subscription pricing and subscriber-only benefits are offered as part of the subscription program.
Cancellation Policy
Cancel Anytime
Customers may cancel their subscription at any time through their account dashboard.
Cancellation requests must be submitted before the next scheduled renewal date to prevent the upcoming charge. If a renewal order has already been processed or charged, that shipment cannot be cancelled or refunded.
Pause Policy
Pause Your Subscription
Customers can pause their subscription for 1, 2, or up to 3 billing cycles. Billing will automatically resume once the selected pause period ends.
After the selected pause period ends, the subscription will automatically resume unless it is paused again, modified, or canceled before the next renewal date.
Pausing a subscription does not cancel the subscription. Future orders will resume according to the updated renewal schedule.
Free Gifts & Subscriber Benefits
Certain subscription plans may include complimentary gifts, promotional products, discounts, or subscriber-only benefits.
These subscription benefits are available only while the subscription remains active and while supplies last. If a promotional item is unavailable at the time of a shipment, we will make every reasonable effort to send it as soon as it becomes available.
If a subscription is cancelled, future subscriber-only gifts, discounts, and promotional benefits will stop at the time of cancellation.
Multi-Month Subscription Plans
Customers purchasing 3-month or 6-month subscription plans may receive multiple bottles in their initial shipment.
Subscriber-only gifts and promotional benefits may continue to be distributed on a monthly basis even when multiple bottles are shipped upfront.
If a subscription is cancelled, future subscriber-only gifts and benefits will stop at the time of cancellation, regardless of how many bottles were previously shipped.
Questions
For assistance with your subscription, contact team@tryfleur.com.
