All subscription plans automatically renew unless canceled before the next renewal date.

Customers may manage, pause, or cancel their subscription through their customer account dashboard.

This policy applies to all subscription plans, including our 1-month, 3-month, and 6-month supply options.

Subscription pricing and subscriber-only benefits are offered as part of the subscription program.

Cancel Anytime

Customers may cancel their subscription at any time through their account dashboard.

Cancellation requests must be submitted before the next scheduled renewal date to prevent the upcoming charge. If a renewal order has already been processed or charged, that shipment cannot be cancelled or refunded.

Pause Your Subscription

Customers may pause their subscription for a minimum of 30 days and up to 60 days before billing resumes.

After the selected pause period ends, the subscription will automatically resume unless it is paused again, modified, or canceled before the next renewal date.

Pausing a subscription does not cancel the subscription. Future orders will resume according to the updated renewal schedule.

Certain subscription plans may include complimentary gifts, promotional products, discounts, or subscriber-only benefits.

These benefits are offered only while the subscription remains active.

If a subscription is cancelled, future subscriber-only gifts, discounts, and promotional benefits will stop at the time of cancellation.

Customers purchasing 3-month or 6-month subscription plans may receive multiple bottles in their initial shipment.

Subscriber-only gifts and promotional benefits may continue to be distributed on a monthly basis even when multiple bottles are shipped upfront.

If a subscription is cancelled, future subscriber-only gifts and benefits will stop at the time of cancellation, regardless of how many bottles were previously shipped.

90-Day Results Guarantee

The 90-day money-back guarantee is available exclusively to eligible active subscription customers.

To qualify:

• Customer must maintain an active subscription
• Product must be used daily as directed
• At least two subscription shipments must be fulfilled
• Three bottles are expected to be used over approximately three months

If a customer is unsatisfied after three months of consistent use, they may request a refund review within 15 days of the 90 day period.

Subscription Cancellation Requirement

Subscription orders placed under this policy require a minimum of two fulfilled subscription orders.

If a customer requests cancellation before two subscription orders are fulfilled, Fleur reserves the right to charge the difference between the discounted subscription price and the full retail price of any products received.

Not Eligible

The guarantee does not apply to:

• One-time purchases
• Promotional orders
• Coupon-discounted orders
• Sale items
• Final sale products
• Retention or loyalty discount offers

Refund Processing

Approved claims require:

• Return shipping paid by the customer
• Products returned in good condition
• Processing within 7–14 business days after approval